FAQs

All of our orders are shipped using Royal Mail. Standard shipping for orders to UK addresses is sent 2nd class standard. This service from Royal Mail is not tracked and does not require a signature.

We use a set shipping rate depending on your location. This means that the cost for shipping is the same whether you order one item or several items.

We also offer a shipping upgrade which allows you to add tracking for that extra peace of mind.

 

Domestic Shipping Rates:

  • Orders over £25 - Free
  • Standard Shipping - £1.95
  • First Class - £2.95
  • Track and Signed 24 - £5.50

International Shipping Rates:

  • Standard (no tracking) - £5.75
  • Tracked and Signed - £10.50

We aim to ship your orders within two working days, although this could be extended during busier times.

If you have requested to pre-order an item that is currently out of stock, you will be notified as soon as it is available.

Yes, we can ship to a friend providing that it is in one of the many countries that we ship to.

We all make mistakes every now and then but please contact us ASAP if you need to make any changes to your order. We sometimes process orders within just a few hours so time is of the essence. You can call us on 07482566184 during our office hours or email us at hello@curioustwist.com.

We will always do our best to make the necessary changes for you but if your order has already been shipped, you will need to follow our returns procedure instead.

Yes, you can return your item. You have 28 days from the date of dispatch to return your unused, unopened and undamaged items to us. A refund will be processed within 7 days of receipt.

Customers are responsible for the cost of returning items and it is advisable to obtain proof of posting and have it tracked for extra peace of mind.

Absolutely! All of our cross stitch kit designs are available as digital patterns. Most of our patterns can be made up as kits if we have everything in stock. Please get in touch if there’s a particular cross stitch design you have your eye on.

The sale of finished items using designs by Curious Twist is not allowed. They must not be given away for free as prizes or incentives on forums such as social media, blogs or websites.

Curious Twist digital cross stitch patterns must not be duplicated, swapped, sold or uploaded to platforms such as Pinterest, Facebook groups, Ravelry or similar websites.

If you have any specific questions about copyright and intellectual property, please contact us.

No, I’m afraid we’re not able to make and sell completed designs. We only make one of each and we need to keep a hold of it in case we need to take more photographs in the future.

We may be able to help. It fully depends on our current workload. For example, if we are rolling out a brand new collection and halfway through the design work, we don't have time, but it's always worth checking in as we may have time.

Unfortunately due to Covid-19, we have no upcoming dates available but be sure to sign up to our newsletter and you will be notified when they are back up and running.

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