Orders are shipped using Royal Mail.
Shipping rates vary depending on your location and weight of items. Cost is calculated during the checkout process
We aim to ship orders within 3 working days although this may be extended during busier times.
If you have requested to pre-order an item that is currently out of stock you will be notified as soon as it is available
Yes, you have 28 days from the date of despatch to return your unused, unopened and undamaged items to us. A refund will be processed within 7 days of receipt. Customers are responsible for the cost of returning items and it is advisable to obtain proof of posting and have it tracked for extra peace of mind.
Yes, we can do that providing it is to one of the many countries we ship to and the billing address is correct.
Absolutely! All of our kit designs are available as digital patterns. Most of our patterns can be made up as kits if we have everything in stock. Please get in touch if there’s a particular design you have your eye on.
The sale of finished items using designs by Curious Twist is not allowed. They must not be given away for free as prizes or incentives on forums such as social media, blogs or websites.
Digital patterns must not be duplicated, swapped, sold or uploaded to platforms such as Pinterest, Facebook groups, Ravelry or similar forums.
If you have any specific questions about copyright and intellectual property, please contact us
I’m afraid we’re not able to make and sell completed designs. We only make one of each and we need to keep hold of them in case we need to take more photographs in the future.
Why not have a go- you might surprise yourself!! We have some kits which have been designed especially for people who lack confidence in their crafting skills and we’re always on hand to answer any questions if you get stuck. It’s advisable to start with something that only uses on or two colours
Unfortunately not. We are unable to accept custom orders at the moment.