FAQ
I made a mistake with my order. Can I cancel or update it?
Where possible we suggest sending us a DM us on social media. You can follow the links at the foot of this page. Please allow for time differences if you’re messaging from outside the UK. Don’t forget, we need our beauty sleep too!
What shipping services do you use?
Orders are shipped using Royal Mail.
How much is shipping?
Domestic Shipping Rates
- Orders over £40- Free
- Standard shipping: Royal Mail 2nd class -£2.95
- Express Tracked and Signed 24 – £4.95
International Shipping Rates:
Shipping rates vary depending on your location and weight of items. Cost is calculated during the checkout process
How long is your processing time?
We aim to ship orders within 3 working days although this may be extended during busier times.
If you have requested to pre-order an item that is currently out of stock you will be notified as soon as it is available
I’ve changed my mind; can I return my item?
Yes, you have 28 days from the date of despatch to return your unused, unopened and undamaged items to us. A refund will be processed within 7 days of receipt. Customers are responsible for the cost of returning items and it is advisable to obtain proof of posting and have it tracked for extra peace of mind.
I’m in the UK but would like to have an item sent to my friend in another country. Is this possible?
Yes, we can do that providing it is to one of the many countries we ship to and the billing address is correct.
I don’t need a kit but would love to purchase one of your patterns. Is this possible?
Absolutely! All of our kit designs are available as digital patterns. Most of our patterns can be made up as kits if we have everything in stock. Please get in touch if there’s a particular design you have your eye on.
Can I sell the finished piece I’ve stitched using your patterns or kits?
The sale of finished items using designs by Curious Twist is not allowed. They must not be given away for free as prizes or incentives on forums such as social media, blogs or websites.
Digital patterns must not be duplicated, swapped, sold or uploaded to platforms such as Pinterest, Facebook groups, Ravelry or similar forums.
If you have any specific questions about copyright and intellectual property, please contact us
I’m just not a crafty person, can I buy a finished piece?
I’m afraid we’re not able to make and sell completed designs. We only make one of each and we need to keep hold of them in case we need to take more photographs in the future.
Why not have a go- you might surprise yourself!! We have some kits which have been designed especially for people who lack confidence in their crafting skills and we’re always on hand to answer any questions if you get stuck. It’s advisable to start with something that only uses on or two colours
I’d love a custom pattern that I could stitch myself, but I don’t have the design skills. Can you help?
Unfortunately not. We are unable to accept custom orders at the moment.
